Remote IT Support

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Remote IT Support Adelaide

Remote IT Support Adelaide
If you’ve ever wondered if you need remote IT support, consider the following:

Imagine you were bidding on a large contract and your system went down just when the deadline for submissions was looming. Or you were preparing the monthly payroll and your computer screens went dead. Worse still, you were preparing your last minute tax returns and your network crashed.

Your prime motivation in such situations would be to get everything up and running as quickly as possible. If you were a Control Z customer, using our remote IT support service might well make this happen.

These are extreme examples, but in business, speed is often of the essence. That’s why computer downtime is at best a massive inconvenience, at worst a disaster.

When you’re in need of fast solutions to computer problems, the answer is remote IT support. Here’s how it works.

When you contact the Control Z helpdesk we can arrange for one of our technicians to view and analyse your computer remotely over the internet. In many cases we can get your systems back up and running on the spot.

Disruption is minimal and it works out cheaper for you, as there’s no callout fee involved

Your systems are perfectly secure as this is a onetime session, and no installation of any software is required. We only access your computers with your permission.

Bear in mind that remote IT support can only effectively deal with software problems. Any hardware issues will have to be dealt with by on site technicians.

However, when remote support determines the nature of the problem, you may be able to fix it yourself if it’s a simple matter of replacing a component. Otherwise, if you call in one of our hardware technicians, he’ll already know exactly what he has deal with. He’ll be equipped with the right parts and be able to finish the repair job in minimum time.

Knowing you have immediate access to remote IT support can help you relax, confident in the knowledge that computer problems can be solved quickly and with a minimum of fuss and expense.

Based in the Adelaide CBD, Control Z provides remote IT support for small and medium business. Call us now on (08) 8132 0006 to discuss your IT and computer needs.